Customer Support

1. Ink sprays all over the disc and does not dry.
Make sure you are using INKJET Printable discs. Also, make sure it is not thermal printable media.
Categories: No Categories Defined
Date Created: 05/22/2006      Last Modification Date: 05/22/2006

2. Drive status LED states (far left LED)
Yellow-on -- eject/initialize/read
Green-on -- standby
Amber-blinking -- write
Categories: [Problem Type==Question]
Date Created: 06/21/2005      Last Modification Date: 06/21/2005

3. Unit does not print and red light is blinking.
No ink cartridge in unit--put ink cartridge in unit.
Categories: [Problem Type==Question]
Date Created: 05/18/2005      Last Modification Date: 06/23/2005

4. Printer status LED states (middle LED)
Green-blinking -- POST/Calibrate
Red-on -- POST failure
Red-blinking -- missing or wrong ...
Categories: [Problem Type==Question]
Date Created: 06/21/2005      Last Modification Date: 06/21/2005

5. Ink cartridge LED states (far right LED)
Yellow-on -- ink cartridge low /
Red-on -- ink cartridge out /
Yellow-blinking -- ink c...
Categories: [Problem Type==Question]
Date Created: 06/21/2005      Last Modification Date: 10/08/2005

6. Users are unable to delete printers from the "Printers and Faxes" window.
Check to see if the printer queue is empty by checking the number below the printer name. If the...
Categories: No Categories Defined
Date Created: 11/06/2005      Last Modification Date: 02/17/2006


ABOUT US  |  CONTACT US |  TECHNOLOGY |  APPLICATIONS |  FAQ |  SUPPORT |  STORE |  HOME |